Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 487 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) eating while talking (d) noting key details
2. 2.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) eating while talking (d) calling at a fair time
4. 4.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) greeting first (d) saying thank you
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
6. 6.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) calling at a fair time (d) greeting first
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) chatting to others (d) speaking clearly
8. 8.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
11. 11.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) asking “Is now okay?” (d) calling at a fair time
12. 12.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) a noisy background (d) hanging up suddenly
13. 13.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
14. 14.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) speaking clearly (d) stating why you called
16. 16.Which of these is a rude phone habit? (a) not saying who you are (b) stating why you called (c) saying your name (d) noting key details
17. 17.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
18. 18.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
19. 19.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) speaking clearly (d) saying your name
21. 21.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) a noisy background (d) chatting to others
22. 22.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) asking “Is now okay?” (d) noting key details
23. 23.True or false: “greeting first” is a polite phone habit. (a) False (b) True
24. 24.True or false: “noting key details” is a rude phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
30. 30.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) stating why you called (d) hanging up suddenly
36. 36.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) greeting first (d) chatting to others
38. 38.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) mumbling your name (d) not saying who you are
40. 40.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False

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