Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 488 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) eating while talking (d) speaking clearly
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) calling at a fair time (d) eating while talking
3. 3.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) asking “Is now okay?” (d) saying your name
4. 4.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
5. 5.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) saying your name (d) noting key details
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) noting key details (d) calling very late
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) calling very late (d) stating why you called
9. 9.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) a noisy background (d) speaking clearly
12. 12.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
14. 14.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) saying your name (d) speaking clearly
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) eating while talking (d) stating why you called
17. 17.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) chatting to others (d) noting key details
18. 18.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) speaking clearly (d) a noisy background
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) hanging up suddenly (d) calling at a fair time
20. 20.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) calling very late (d) a noisy background
22. 22.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) not saying who you are (d) calling at a fair time
25. 25.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
26. 26.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
27. 27.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
28. 28.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
29. 29.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
31. 31.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) saying thank you (d) mumbling your name
33. 33.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
34. 34.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
36. 36.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) speaking clearly (d) stating why you called
40. 40.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) shouting into the phone (d) not saying who you are

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