Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 489 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) greeting first (d) calling very late
2. 2.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) mumbling your name (d) not saying who you are
5. 5.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) speaking clearly (d) saying your name
6. 6.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) a noisy background (d) hanging up suddenly
7. 7.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
9. 9.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
10. 10.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
12. 12.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
13. 13.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) shouting into the phone (d) asking “Is now okay?”
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
17. 17.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) greeting first (d) calling at a fair time
18. 18.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) calling very late (d) eating while talking
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) not saying who you are (d) speaking clearly
20. 20.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
21. 21.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) speaking clearly (d) calling at a fair time
22. 22.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) saying thank you (d) chatting to others
24. 24.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “noting key details” is a rude phone habit. (a) True (b) False
27. 27.True or false: “saying your name” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
29. 29.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
30. 30.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
31. 31.True or false: “noting key details” is a polite phone habit. (a) False (b) True
32. 32.True or false: “greeting first” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) mumbling your name (d) noting key details
35. 35.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) calling very late (d) not saying who you are
36. 36.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) saying thank you (d) chatting to others
37. 37.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
38. 38.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) a noisy background (d) asking “Is now okay?”
40. 40.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) saying your name (d) calling at a fair time

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