Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 490 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) saying thank you (d) stating why you called
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) calling very late (d) asking “Is now okay?”
5. 5.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
7. 7.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) not saying who you are (d) shouting into the phone
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) calling at a fair time (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) calling very late (d) noting key details
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
15. 15.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
18. 18.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) calling at a fair time (d) mumbling your name
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
30. 30.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) speaking clearly (d) mumbling your name
31. 31.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
32. 32.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
33. 33.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
34. 34.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
36. 36.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
37. 37.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
38. 38.True or false: “noting key details” is a polite phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”

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