Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 50 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) asking “Is now okay?” (d) hanging up suddenly
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) noting key details (d) chatting to others
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) shouting into the phone (d) saying thank you
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
7. 7.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) not saying who you are (d) eating while talking
8. 8.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) saying your name (d) calling very late
9. 9.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
10. 10.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) shouting into the phone (d) a noisy background
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) noting key details (d) stating why you called
13. 13.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) asking “Is now okay?” (d) greeting first
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
16. 16.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) shouting into the phone (d) saying your name
18. 18.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
19. 19.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) calling very late (d) asking “Is now okay?”
21. 21.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “calling very late” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) asking “Is now okay?” (d) saying your name
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) stating why you called (d) greeting first
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) saying thank you (d) chatting to others
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
29. 29.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) greeting first (d) stating why you called
31. 31.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) calling very late (d) not saying who you are
33. 33.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
34. 34.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
35. 35.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) mumbling your name (d) calling at a fair time
36. 36.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
37. 37.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) mumbling your name (d) asking “Is now okay?”
40. 40.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) mumbling your name (d) a noisy background

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