Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 491 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) noting key details (d) calling very late
2. 2.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) saying thank you (d) stating why you called
6. 6.True or false: “greeting first” is a polite phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) eating while talking (d) saying your name
8. 8.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
9. 9.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) hanging up suddenly (d) chatting to others
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying your name (c) calling at a fair time (d) noting key details
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) calling at a fair time (d) calling very late
14. 14.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) speaking clearly (d) hanging up suddenly
16. 16.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) chatting to others (d) stating why you called
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) noting key details (d) shouting into the phone
18. 18.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
19. 19.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) eating while talking
21. 21.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
22. 22.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) not saying who you are (d) a noisy background
23. 23.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
24. 24.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
27. 27.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
28. 28.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
31. 31.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) chatting to others (d) saying thank you
32. 32.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
33. 33.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) saying your name (d) mumbling your name
35. 35.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
39. 39.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) eating while talking (d) asking “Is now okay?”

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