Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 492 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) saying thank you (d) shouting into the phone
4. 4.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
5. 5.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
8. 8.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) noting key details (d) shouting into the phone
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) greeting first (d) saying your name
12. 12.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) saying thank you (d) not saying who you are
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) mumbling your name (d) calling very late
14. 14.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) greeting first (d) noting key details
15. 15.Which of these is a polite phone habit? (a) greeting first (b) mumbling your name (c) calling very late (d) chatting to others
16. 16.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) a noisy background (d) chatting to others
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) saying thank you (d) calling at a fair time
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) greeting first (d) chatting to others
19. 19.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
20. 20.Which of these is a rude phone habit? (a) chatting to others (b) calling at a fair time (c) saying your name (d) saying thank you
21. 21.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) saying thank you (d) a noisy background
23. 23.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) speaking clearly (d) calling very late
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) a noisy background (d) chatting to others
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
27. 27.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) eating while talking (d) calling very late
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
33. 33.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) saying thank you (d) stating why you called
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
36. 36.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
38. 38.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
39. 39.True or false: “noting key details” is a rude phone habit. (a) True (b) False
40. 40.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night

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