Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 493 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
2. 2.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) chatting to others (d) not saying who you are
3. 3.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) shouting into the phone (d) stating why you called
4. 4.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) calling at a fair time (d) shouting into the phone
7. 7.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
8. 8.True or false: “greeting first” is a polite phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
10. 10.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) mumbling your name (d) not saying who you are
12. 12.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
13. 13.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) saying your name (d) asking “Is now okay?”
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) saying thank you (d) eating while talking
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) eating while talking (d) stating why you called
19. 19.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) asking “Is now okay?” (d) mumbling your name
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) calling very late (d) saying thank you
28. 28.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) speaking clearly (d) eating while talking
29. 29.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) asking “Is now okay?” (d) chatting to others
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) asking “Is now okay?” (d) calling at a fair time
38. 38.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) hanging up suddenly (d) saying your name
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) calling very late (d) greeting first
40. 40.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students