Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 494 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) greeting first (d) noting key details
3. 3.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) calling very late
4. 4.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
7. 7.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
8. 8.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
10. 10.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
12. 12.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) eating while talking (d) hanging up suddenly
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) calling at a fair time (d) shouting into the phone
15. 15.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) calling at a fair time (d) greeting first
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) shouting into the phone (d) saying thank you
20. 20.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “noting key details” is a rude phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
23. 23.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) a noisy background (d) saying thank you
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
28. 28.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
29. 29.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
30. 30.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) shouting into the phone (d) asking “Is now okay?”
31. 31.True or false: “saying your name” is a polite phone habit. (a) False (b) True
32. 32.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) calling at a fair time (d) saying your name
33. 33.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) asking “Is now okay?” (d) saying your name
34. 34.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
35. 35.True or false: “saying your name” is a rude phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) noting key details (d) greeting first
37. 37.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
38. 38.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) calling very late (d) saying your name
39. 39.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
40. 40.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) shouting into the phone (d) mumbling your name

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