Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 495 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) stating why you called (d) eating while talking
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) noting key details (d) shouting into the phone
4. 4.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) greeting first (d) saying thank you
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) a noisy background (d) chatting to others
6. 6.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) shouting into the phone (d) saying thank you
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) eating while talking (d) hanging up suddenly
12. 12.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) shouting into the phone (d) not saying who you are
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
16. 16.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
17. 17.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
18. 18.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
19. 19.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) calling very late (d) saying your name
21. 21.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
23. 23.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
24. 24.True or false: “greeting first” is a rude phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) greeting first (d) saying your name
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) chatting to others (d) stating why you called
27. 27.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) speaking clearly (d) a noisy background
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
29. 29.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) saying thank you (d) noting key details
31. 31.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “calling very late” is a polite phone habit. (a) False (b) True
33. 33.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) speaking clearly (d) chatting to others
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) not saying who you are (d) noting key details
40. 40.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) mumbling your name (d) asking “Is now okay?”

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