Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 496 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
3. 3.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
4. 4.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
5. 5.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) calling very late (d) hanging up suddenly
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) saying your name (d) saying thank you
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) saying thank you (d) saying your name
9. 9.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) saying your name (d) chatting to others
11. 11.True or false: “noting key details” is a polite phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) greeting first (d) eating while talking
13. 13.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) not saying who you are (d) saying your name
17. 17.True or false: “saying your name” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) a noisy background (d) shouting into the phone
19. 19.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) chatting to others (d) noting key details
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) eating while talking (d) not saying who you are
23. 23.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
24. 24.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) mumbling your name (d) stating why you called
25. 25.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
26. 26.True or false: “greeting first” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) noting key details (d) chatting to others
29. 29.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
32. 32.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
33. 33.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) not saying who you are (d) calling very late
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.True or false: “calling very late” is a polite phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) speaking clearly (d) eating while talking
39. 39.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) shouting into the phone (d) stating why you called
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) noting key details (d) hanging up suddenly

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