Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 497 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) calling very late (d) not saying who you are
3. 3.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
4. 4.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
5. 5.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) hanging up suddenly (d) asking “Is now okay?”
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
8. 8.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) saying thank you (d) saying your name
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.Which of these is a rude phone habit? (a) calling very late (b) greeting first (c) saying your name (d) stating why you called
15. 15.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) not saying who you are (d) hanging up suddenly
16. 16.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) shouting into the phone (d) hanging up suddenly
17. 17.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) noting key details (d) asking “Is now okay?”
18. 18.True or false: “greeting first” is a polite phone habit. (a) False (b) True
19. 19.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
20. 20.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
21. 21.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
23. 23.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) eating while talking (d) shouting into the phone
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) saying your name (d) a noisy background
26. 26.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
27. 27.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
28. 28.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
29. 29.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
30. 30.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) noting key details (d) mumbling your name
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
33. 33.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
34. 34.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) stating why you called (d) not saying who you are
35. 35.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) greeting first (d) saying thank you
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) shouting into the phone (d) saying thank you
38. 38.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) asking “Is now okay?” (d) speaking clearly
39. 39.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) a noisy background (d) calling very late

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students