Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 498 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) calling at a fair time (d) asking “Is now okay?”
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) hanging up suddenly (b) calling at a fair time (c) speaking clearly (d) stating why you called
5. 5.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) speaking clearly (d) calling at a fair time
6. 6.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) mumbling your name (d) noting key details
11. 11.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
12. 12.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
14. 14.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) stating why you called (d) saying your name
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) chatting to others (d) calling at a fair time
16. 16.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) saying your name (d) stating why you called
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) saying thank you (c) shouting into the phone (d) mumbling your name
19. 19.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) chatting to others (d) eating while talking
20. 20.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) mumbling your name (d) not saying who you are
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) calling at a fair time (d) a noisy background
22. 22.True or false: “greeting first” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) asking “Is now okay?” (d) stating why you called
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
29. 29.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) greeting first (d) calling very late
30. 30.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
31. 31.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
32. 32.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) saying thank you (d) not saying who you are
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) stating why you called (d) chatting to others
34. 34.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) greeting first (d) saying thank you
35. 35.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) noting key details (d) chatting to others
36. 36.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer

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