Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 499 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) a noisy background (d) saying thank you
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) greeting first (d) chatting to others
6. 6.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) saying your name (d) calling very late
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) greeting first (d) chatting to others
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) stating why you called (d) asking “Is now okay?”
11. 11.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
12. 12.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
13. 13.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) chatting to others (d) mumbling your name
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) speaking clearly (d) a noisy background
16. 16.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) noting key details (d) saying thank you
17. 17.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
18. 18.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
19. 19.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) greeting first (d) calling at a fair time
20. 20.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
21. 21.Which of these is a polite phone habit? (a) not saying who you are (b) saying thank you (c) chatting to others (d) mumbling your name
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
23. 23.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
24. 24.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) greeting first
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) calling at a fair time (d) stating why you called
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) calling at a fair time (d) speaking clearly
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
31. 31.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) stating why you called (d) asking “Is now okay?”
32. 32.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
36. 36.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) greeting first (d) saying your name
38. 38.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) not saying who you are (d) eating while talking
39. 39.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling very late (d) asking “Is now okay?”
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”

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