Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 500 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
2. 2.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) not saying who you are (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) saying thank you (d) noting key details
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
6. 6.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) saying thank you (d) stating why you called
7. 7.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) saying your name (d) calling very late
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) saying thank you
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
11. 11.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
12. 12.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
13. 13.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) calling very late (d) eating while talking
16. 16.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) shouting into the phone (d) greeting first
17. 17.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) chatting to others (d) eating while talking
18. 18.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) speaking clearly (b) eating while talking (c) stating why you called (d) saying thank you
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) asking “Is now okay?”
21. 21.True or false: “saying your name” is a rude phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
24. 24.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) not saying who you are (d) mumbling your name
26. 26.True or false: “calling very late” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) eating while talking (d) asking “Is now okay?”
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
32. 32.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) stating why you called (d) shouting into the phone
33. 33.True or false: “greeting first” is a rude phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) speaking clearly (d) calling at a fair time
36. 36.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) asking “Is now okay?” (d) saying your name
38. 38.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) hanging up suddenly (d) shouting into the phone
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) saying thank you

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