Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 6 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
2. 2.Which of these is a polite phone habit? (a) noting key details (b) a noisy background (c) chatting to others (d) hanging up suddenly
3. 3.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) not saying who you are (d) chatting to others
4. 4.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) not saying who you are (d) eating while talking
5. 5.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) saying your name (d) asking “Is now okay?”
8. 8.Which of these is a rude phone habit? (a) not saying who you are (b) speaking clearly (c) saying your name (d) calling at a fair time
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) saying your name (d) mumbling your name
12. 12.True or false: “saying your name” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) speaking clearly (d) calling at a fair time
16. 16.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
17. 17.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
21. 21.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) hanging up suddenly (d) greeting first
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) saying your name (d) speaking clearly
23. 23.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
24. 24.True or false: “greeting first” is a polite phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) shouting into the phone (d) saying thank you
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
30. 30.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) speaking clearly (d) saying your name
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) stating why you called (d) eating while talking
33. 33.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) chatting to others (d) speaking clearly
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) eating while talking (d) calling very late
35. 35.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
36. 36.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
37. 37.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
39. 39.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) hanging up suddenly (d) saying thank you

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students