Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 51 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) calling very late (d) saying your name
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) calling at a fair time (d) a noisy background
7. 7.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
8. 8.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) stating why you called (d) noting key details
9. 9.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
12. 12.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
13. 13.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) stating why you called (d) eating while talking
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) shouting into the phone (d) greeting first
15. 15.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) eating while talking (d) calling very late
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) chatting to others (d) calling very late
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
18. 18.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) saying your name (d) eating while talking
21. 21.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) calling very late (d) eating while talking
24. 24.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) chatting to others (d) asking “Is now okay?”
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) greeting first (d) hanging up suddenly
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
29. 29.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) a noisy background (d) noting key details
32. 32.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
33. 33.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
35. 35.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
36. 36.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) greeting first (d) a noisy background
37. 37.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
40. 40.True or false: “saying your name” is a polite phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students