Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 501 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “saying your name” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) noting key details (d) a noisy background
7. 7.True or false: “saying your name” is a polite phone habit. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) mumbling your name (d) speaking clearly
9. 9.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) calling very late (d) eating while talking
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) a noisy background (d) calling at a fair time
11. 11.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) calling at a fair time (d) saying thank you
12. 12.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) greeting first
15. 15.Which of these is a rude phone habit? (a) greeting first (b) chatting to others (c) saying thank you (d) saying your name
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) saying your name (d) eating while talking
17. 17.True or false: “calling very late” is a polite phone habit. (a) False (b) True
18. 18.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) shouting into the phone (d) not saying who you are
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) asking “Is now okay?” (d) mumbling your name
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) calling at a fair time (d) chatting to others
26. 26.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) not saying who you are (d) eating while talking
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) stating why you called (d) hanging up suddenly
31. 31.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
33. 33.True or false: “calling very late” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) greeting first (d) asking “Is now okay?”
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
36. 36.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
37. 37.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) not saying who you are (d) shouting into the phone
40. 40.True or false: “stating why you called” is a polite phone habit. (a) False (b) True

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