Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 502 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “saying your name” is a polite phone habit. (a) True (b) False
4. 4.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) speaking clearly (d) eating while talking
5. 5.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
6. 6.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
7. 7.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) speaking clearly (d) eating while talking
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) hanging up suddenly (d) calling at a fair time
10. 10.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) chatting to others (d) mumbling your name
11. 11.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) saying your name (d) a noisy background
12. 12.True or false: “calling very late” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) a noisy background
16. 16.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
17. 17.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
19. 19.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) mumbling your name (d) hanging up suddenly
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) asking “Is now okay?” (d) hanging up suddenly
22. 22.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) not saying who you are (d) saying your name
24. 24.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
26. 26.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) calling at a fair time (d) asking “Is now okay?”
27. 27.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
28. 28.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) saying thank you (d) chatting to others
30. 30.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
31. 31.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
33. 33.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
34. 34.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
35. 35.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
37. 37.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) hanging up suddenly (d) not saying who you are
40. 40.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False

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