Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 503 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
3. 3.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) eating while talking (d) not saying who you are
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
8. 8.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) a noisy background (d) hanging up suddenly
11. 11.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) stating why you called (d) calling very late
13. 13.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) saying your name (d) asking “Is now okay?”
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
17. 17.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
18. 18.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) calling very late (d) saying your name
19. 19.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) a noisy background (d) hanging up suddenly
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) saying your name (d) calling at a fair time
22. 22.Which of these is a polite phone habit? (a) shouting into the phone (b) noting key details (c) a noisy background (d) eating while talking
23. 23.True or false: “calling very late” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) saying your name (d) noting key details
25. 25.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
26. 26.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
27. 27.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
28. 28.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
29. 29.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
30. 30.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
31. 31.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) asking “Is now okay?” (d) eating while talking
32. 32.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
34. 34.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) a noisy background (d) calling very late
35. 35.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
37. 37.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) saying thank you (d) stating why you called
39. 39.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
40. 40.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off

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