Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 504 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) shouting into the phone (b) speaking clearly (c) stating why you called (d) greeting first
2. 2.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) eating while talking (d) stating why you called
3. 3.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) a noisy background (d) speaking clearly
4. 4.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) shouting into the phone (d) eating while talking
7. 7.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) mumbling your name (d) stating why you called
8. 8.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) calling very late (d) hanging up suddenly
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
11. 11.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) shouting into the phone (d) eating while talking
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) mumbling your name (d) saying your name
16. 16.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
17. 17.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
18. 18.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) a noisy background (d) eating while talking
19. 19.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
20. 20.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
21. 21.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) asking “Is now okay?” (d) mumbling your name
22. 22.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) saying thank you (d) calling very late
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) saying your name (d) not saying who you are
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) hanging up suddenly (d) noting key details
26. 26.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) speaking clearly (d) eating while talking
27. 27.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) eating while talking (d) stating why you called
29. 29.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
30. 30.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) stating why you called (d) noting key details
32. 32.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) calling very late (d) mumbling your name
35. 35.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) saying your name (d) stating why you called
37. 37.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
38. 38.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer

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