Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 505 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) saying your name (d) not saying who you are
4. 4.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
5. 5.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) calling very late (d) saying your name
6. 6.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) hanging up suddenly (d) speaking clearly
7. 7.True or false: “greeting first” is a rude phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
9. 9.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) calling very late (d) not saying who you are
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) chatting to others (d) eating while talking
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) chatting to others (d) mumbling your name
15. 15.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
16. 16.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
17. 17.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) speaking clearly (d) saying thank you
19. 19.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
20. 20.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
21. 21.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
22. 22.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) shouting into the phone (d) not saying who you are
24. 24.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) speaking clearly (d) asking “Is now okay?”
25. 25.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) mumbling your name (d) calling very late
27. 27.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) speaking clearly (d) mumbling your name
28. 28.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) a noisy background (d) saying your name
29. 29.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) calling at a fair time (d) calling very late
30. 30.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) shouting into the phone (d) speaking clearly
34. 34.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) speaking clearly (d) not saying who you are
35. 35.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) mumbling your name (d) eating while talking
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.Which of these is a rude phone habit? (a) chatting to others (b) saying your name (c) speaking clearly (d) calling at a fair time
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True

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