Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 506 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) greeting first (d) hanging up suddenly
2. 2.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) noting key details (d) saying thank you
3. 3.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) a noisy background (d) calling at a fair time
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
7. 7.True or false: “saying your name” is a rude phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) calling at a fair time (d) shouting into the phone
9. 9.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) calling very late (d) shouting into the phone
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) speaking clearly (d) chatting to others
14. 14.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
18. 18.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
19. 19.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) stating why you called
21. 21.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
22. 22.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) greeting first (d) noting key details
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) calling at a fair time (d) greeting first
27. 27.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) greeting first (d) asking “Is now okay?”
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
30. 30.True or false: “calling very late” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) eating while talking (d) saying thank you
32. 32.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) shouting into the phone (d) speaking clearly
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) calling very late (d) asking “Is now okay?”
38. 38.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit

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