Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 507 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) speaking clearly (d) calling at a fair time
3. 3.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
4. 4.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
5. 5.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) mumbling your name (d) calling very late
6. 6.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) shouting into the phone (d) saying thank you
8. 8.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) calling very late (d) not saying who you are
10. 10.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) hanging up suddenly (d) a noisy background
11. 11.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
14. 14.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
15. 15.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
16. 16.Which of these is a rude phone habit? (a) mumbling your name (b) speaking clearly (c) stating why you called (d) greeting first
17. 17.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) calling at a fair time (d) asking “Is now okay?”
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) greeting first (d) saying your name
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) not saying who you are (d) speaking clearly
22. 22.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
24. 24.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
25. 25.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) shouting into the phone (d) greeting first
26. 26.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) not saying who you are (d) calling at a fair time
30. 30.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) shouting into the phone (d) saying your name
31. 31.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
32. 32.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) greeting first (d) calling very late
34. 34.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
37. 37.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
38. 38.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) greeting first (d) saying your name
39. 39.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
40. 40.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night

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