Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 508 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) saying your name (d) stating why you called
2. 2.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
3. 3.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
4. 4.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) stating why you called (c) chatting to others (d) calling very late
7. 7.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) shouting into the phone (d) mumbling your name
10. 10.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) saying thank you (d) calling very late
11. 11.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
12. 12.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) hanging up suddenly (d) a noisy background
15. 15.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) shouting into the phone (d) saying thank you
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) saying your name (d) a noisy background
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
21. 21.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) saying your name (d) chatting to others
22. 22.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) mumbling your name (d) greeting first
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) asking “Is now okay?” (d) eating while talking
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) asking “Is now okay?” (d) chatting to others
27. 27.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) shouting into the phone (d) saying thank you
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) mumbling your name (d) calling very late
29. 29.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
30. 30.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) not saying who you are (d) calling very late
34. 34.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) a noisy background (d) calling very late
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
38. 38.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
39. 39.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”

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