Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 509 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
3. 3.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) saying your name (d) eating while talking
4. 4.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) stating why you called (d) shouting into the phone
5. 5.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) eating while talking (d) noting key details
6. 6.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) saying thank you (d) greeting first
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) chatting to others (d) eating while talking
10. 10.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
11. 11.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
12. 12.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
16. 16.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
17. 17.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) a noisy background (d) saying your name
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) calling at a fair time (d) calling very late
21. 21.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) calling very late
22. 22.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
25. 25.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) mumbling your name (d) asking “Is now okay?”
27. 27.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) chatting to others (d) stating why you called
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) mumbling your name (d) eating while talking
30. 30.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) stating why you called (d) calling at a fair time
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) eating while talking (d) calling at a fair time
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) saying thank you (d) noting key details
35. 35.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) saying your name (d) eating while talking
39. 39.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
40. 40.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students