Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 510 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) a noisy background (d) calling very late
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) not saying who you are (d) noting key details
3. 3.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
4. 4.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) stating why you called (d) a noisy background
6. 6.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) calling very late (d) stating why you called
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) noting key details (d) saying your name
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) not saying who you are (d) noting key details
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
12. 12.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) shouting into the phone (d) hanging up suddenly
17. 17.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
18. 18.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) noting key details (d) saying your name
19. 19.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) saying thank you (d) calling very late
20. 20.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) saying your name (d) calling very late
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) stating why you called (d) noting key details
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
23. 23.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) calling very late (d) mumbling your name
24. 24.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
25. 25.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
28. 28.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) stating why you called (d) greeting first
29. 29.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) chatting to others (d) asking “Is now okay?”
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) asking “Is now okay?” (d) chatting to others
33. 33.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
34. 34.True or false: “greeting first” is a rude phone habit. (a) True (b) False
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) shouting into the phone (d) asking “Is now okay?”
36. 36.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) calling very late (d) noting key details
39. 39.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) greeting first (d) calling very late

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