Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 52 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) eating while talking (d) speaking clearly
2. 2.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
3. 3.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
5. 5.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
8. 8.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) greeting first (d) calling very late
9. 9.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
10. 10.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
11. 11.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
12. 12.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “calling very late” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) speaking clearly (d) greeting first
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) calling very late (d) noting key details
21. 21.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
23. 23.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
24. 24.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
28. 28.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) speaking clearly (d) not saying who you are
30. 30.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) hanging up suddenly (d) speaking clearly
31. 31.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) saying thank you (d) shouting into the phone
33. 33.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) chatting to others (d) not saying who you are
34. 34.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) calling very late (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) a noisy background (d) mumbling your name
37. 37.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
38. 38.True or false: “saying your name” is a rude phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) asking “Is now okay?” (d) calling at a fair time
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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