Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 511 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) greeting first (d) chatting to others
3. 3.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
4. 4.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
5. 5.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) saying your name (d) calling very late
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) asking “Is now okay?” (d) calling at a fair time
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) calling very late (d) greeting first
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) hanging up suddenly (d) saying your name
13. 13.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) calling at a fair time (d) eating while talking
14. 14.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) mumbling your name (d) calling at a fair time
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) asking “Is now okay?” (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) speaking clearly (d) chatting to others
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) calling very late (d) greeting first
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) mumbling your name (d) saying thank you
20. 20.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
26. 26.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) chatting to others (d) saying thank you
27. 27.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) noting key details (d) eating while talking
30. 30.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
31. 31.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) eating while talking (d) speaking clearly
35. 35.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) stating why you called (d) noting key details
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) noting key details (d) not saying who you are
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
40. 40.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students