Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 512 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) calling at a fair time (d) shouting into the phone
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) saying thank you (d) eating while talking
6. 6.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) calling at a fair time (d) noting key details
8. 8.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) stating why you called (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) shouting into the phone (d) hanging up suddenly
10. 10.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) asking “Is now okay?” (d) mumbling your name
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
12. 12.True or false: “noting key details” is a polite phone habit. (a) True (b) False
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
15. 15.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
17. 17.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) chatting to others (d) saying your name
20. 20.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) greeting first (d) stating why you called
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) hanging up suddenly (d) chatting to others
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
27. 27.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) calling at a fair time (d) mumbling your name
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) chatting to others (d) a noisy background
29. 29.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “greeting first” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) eating while talking (d) asking “Is now okay?”
37. 37.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) saying your name (d) calling at a fair time
38. 38.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) greeting first (d) chatting to others
39. 39.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) chatting to others (d) eating while talking
40. 40.True or false: “stating why you called” is a polite phone habit. (a) False (b) True

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