Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 513 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
5. 5.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
6. 6.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) shouting into the phone (d) speaking clearly
8. 8.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) not saying who you are (d) chatting to others
9. 9.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) shouting into the phone (d) a noisy background
10. 10.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) a noisy background (d) saying your name
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) chatting to others (d) asking “Is now okay?”
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) not saying who you are (d) shouting into the phone
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) speaking clearly (d) shouting into the phone
18. 18.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) saying thank you (d) hanging up suddenly
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) calling at a fair time (d) mumbling your name
21. 21.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) a noisy background (d) greeting first
23. 23.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) eating while talking (d) speaking clearly
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) hanging up suddenly (d) eating while talking
26. 26.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) calling very late (d) hanging up suddenly
27. 27.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
31. 31.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
33. 33.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) hanging up suddenly (d) speaking clearly
37. 37.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
38. 38.Which of these is a polite phone habit? (a) hanging up suddenly (b) noting key details (c) shouting into the phone (d) mumbling your name
39. 39.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) eating while talking (d) calling very late
40. 40.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling

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