Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 514 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) not saying who you are
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) noting key details (d) asking “Is now okay?”
4. 4.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
7. 7.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) greeting first (d) chatting to others
9. 9.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
10. 10.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) chatting to others (d) calling at a fair time
11. 11.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
12. 12.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) calling at a fair time (d) mumbling your name
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) chatting to others (d) asking “Is now okay?”
18. 18.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) hanging up suddenly (d) speaking clearly
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) chatting to others (d) greeting first
21. 21.True or false: “noting key details” is a rude phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) not saying who you are (d) calling at a fair time
27. 27.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) greeting first (d) stating why you called
28. 28.Which of these is a polite phone habit? (a) shouting into the phone (b) stating why you called (c) eating while talking (d) mumbling your name
29. 29.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) calling very late (d) shouting into the phone
30. 30.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) calling very late (d) shouting into the phone
31. 31.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) saying thank you (d) chatting to others
32. 32.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) hanging up suddenly (d) shouting into the phone
33. 33.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) stating why you called (d) saying your name
35. 35.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
36. 36.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) saying thank you (d) a noisy background
38. 38.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) stating why you called (d) calling at a fair time
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) calling at a fair time (d) saying your name
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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