Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 515 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) speaking clearly (d) eating while talking
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) calling very late (d) stating why you called
8. 8.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
9. 9.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) mumbling your name (d) calling at a fair time
10. 10.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) saying thank you
13. 13.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
14. 14.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) eating while talking (d) greeting first
15. 15.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) not saying who you are (b) greeting first (c) calling at a fair time (d) stating why you called
17. 17.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
18. 18.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) calling at a fair time (d) saying your name
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) calling very late (d) hanging up suddenly
22. 22.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) mumbling your name (d) speaking clearly
23. 23.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
24. 24.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
25. 25.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) saying your name (d) speaking clearly
28. 28.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
29. 29.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) saying your name (d) speaking clearly
30. 30.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
31. 31.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
33. 33.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
35. 35.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) greeting first (d) mumbling your name
36. 36.True or false: “saying your name” is a polite phone habit. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) chatting to others (d) stating why you called
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) saying thank you (d) saying your name
40. 40.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False

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