Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 516 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) calling very late (d) noting key details
2. 2.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) calling at a fair time (d) noting key details
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
8. 8.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
9. 9.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) asking “Is now okay?” (d) saying your name
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) saying your name (d) hanging up suddenly
11. 11.Which of these is a rude phone habit? (a) saying your name (b) mumbling your name (c) saying thank you (d) asking “Is now okay?”
12. 12.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) stating why you called (d) saying your name
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) a noisy background (d) saying thank you
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
16. 16.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) greeting first (d) asking “Is now okay?”
17. 17.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) asking “Is now okay?” (d) saying your name
18. 18.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
19. 19.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
20. 20.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) stating why you called (d) calling at a fair time
25. 25.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) speaking clearly (d) a noisy background
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) mumbling your name (d) a noisy background
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “greeting first” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
34. 34.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) stating why you called (d) not saying who you are
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) mumbling your name (d) eating while talking
37. 37.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
38. 38.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) stating why you called (d) not saying who you are
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
40. 40.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) chatting to others (d) calling at a fair time

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