Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 517 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
3. 3.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
4. 4.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
5. 5.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
6. 6.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) a noisy background (d) eating while talking
7. 7.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) eating while talking (d) not saying who you are
8. 8.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
10. 10.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) hanging up suddenly (d) asking “Is now okay?”
13. 13.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) eating while talking (d) calling very late
14. 14.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) noting key details (d) calling very late
19. 19.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) eating while talking (d) calling at a fair time
20. 20.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) stating why you called (d) a noisy background
21. 21.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) eating while talking (d) a noisy background
22. 22.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
23. 23.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) greeting first (d) noting key details
25. 25.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
26. 26.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) stating why you called (d) shouting into the phone
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) shouting into the phone (d) eating while talking
32. 32.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) shouting into the phone (d) saying thank you
33. 33.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) saying your name (d) calling very late
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
35. 35.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) calling very late (d) mumbling your name
37. 37.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) a noisy background (d) mumbling your name
39. 39.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
40. 40.True or false: “greeting first” is a rude phone habit. (a) False (b) True

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