Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 518 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) shouting into the phone (d) saying your name
2. 2.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) calling at a fair time (d) speaking clearly
3. 3.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
4. 4.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) greeting first (d) not saying who you are
5. 5.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) calling very late (d) calling at a fair time
9. 9.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) calling at a fair time (d) a noisy background
10. 10.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) saying thank you (d) asking “Is now okay?”
11. 11.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) greeting first (d) noting key details
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
13. 13.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) not saying who you are (d) chatting to others
14. 14.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) greeting first (d) speaking clearly
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
17. 17.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
20. 20.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) saying your name (b) chatting to others (c) not saying who you are (d) mumbling your name
22. 22.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) stating why you called (d) eating while talking
26. 26.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) noting key details (d) hanging up suddenly
27. 27.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) asking “Is now okay?” (d) calling at a fair time
29. 29.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) eating while talking (d) asking “Is now okay?”
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) greeting first (d) asking “Is now okay?”
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) hanging up suddenly (d) not saying who you are
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.True or false: “calling very late” is a polite phone habit. (a) True (b) False
38. 38.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
39. 39.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) saying thank you (d) not saying who you are
40. 40.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye

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