Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 519 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) greeting first (d) hanging up suddenly
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
5. 5.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
9. 9.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a polite phone habit? (a) calling very late (b) saying thank you (c) mumbling your name (d) chatting to others
11. 11.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) speaking clearly (d) a noisy background
12. 12.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) asking “Is now okay?”
14. 14.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) hanging up suddenly (d) saying your name
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) calling very late (d) a noisy background
19. 19.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) not saying who you are (d) chatting to others
21. 21.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
23. 23.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) chatting to others (d) speaking clearly
24. 24.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
25. 25.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
28. 28.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) mumbling your name (d) greeting first
30. 30.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
31. 31.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) eating while talking (d) chatting to others
32. 32.True or false: “noting key details” is a rude phone habit. (a) True (b) False
33. 33.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
34. 34.True or false: “saying your name” is a rude phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) calling very late (d) hanging up suddenly
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question

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