Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 520 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) eating while talking (d) calling at a fair time
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
3. 3.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) greeting first (d) asking “Is now okay?”
5. 5.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) stating why you called (d) calling very late
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) greeting first (d) not saying who you are
7. 7.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) mumbling your name (d) hanging up suddenly
8. 8.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
9. 9.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
10. 10.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
15. 15.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
17. 17.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
18. 18.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
19. 19.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) not saying who you are (d) calling very late
24. 24.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
26. 26.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) calling at a fair time (d) mumbling your name
29. 29.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) saying thank you (d) a noisy background
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) chatting to others (d) calling very late
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) saying your name (d) mumbling your name
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) saying thank you (d) calling at a fair time
35. 35.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
39. 39.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
40. 40.True or false: “chatting to others” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students