Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 53 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
2. 2.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) calling very late (d) noting key details
3. 3.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) eating while talking (d) chatting to others
4. 4.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) chatting to others (d) greeting first
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) greeting first (d) eating while talking
11. 11.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
12. 12.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) calling very late (d) saying thank you
15. 15.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
16. 16.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
21. 21.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) mumbling your name (d) noting key details
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “saying your name” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) calling very late (d) asking “Is now okay?”
25. 25.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) greeting first (d) asking “Is now okay?”
27. 27.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) a noisy background (d) saying thank you
28. 28.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) noting key details (d) eating while talking
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) shouting into the phone (d) calling very late
34. 34.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) chatting to others (d) a noisy background
35. 35.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
36. 36.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) not saying who you are (d) stating why you called
37. 37.True or false: “saying your name” is a polite phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) calling very late (d) eating while talking

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