Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 521 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
2. 2.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
3. 3.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) calling very late (d) stating why you called
6. 6.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
7. 7.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) saying your name (d) greeting first
8. 8.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) a noisy background (d) eating while talking
9. 9.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) calling at a fair time (d) greeting first
10. 10.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) stating why you called (d) saying your name
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) greeting first (d) eating while talking
15. 15.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) asking “Is now okay?” (d) eating while talking
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) asking “Is now okay?” (d) greeting first
18. 18.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
19. 19.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
23. 23.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
25. 25.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
26. 26.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) hanging up suddenly (d) mumbling your name
28. 28.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
29. 29.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) not saying who you are (d) hanging up suddenly
31. 31.True or false: “greeting first” is a rude phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
34. 34.True or false: “noting key details” is a rude phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) calling at a fair time (d) a noisy background
36. 36.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling at a fair time (d) calling very late
40. 40.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer

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