Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 522 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) noting key details (d) eating while talking
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) not saying who you are (d) calling very late
4. 4.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
5. 5.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) calling very late (d) a noisy background
6. 6.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) shouting into the phone (d) calling at a fair time
7. 7.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
9. 9.True or false: “saying your name” is a rude phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) saying your name
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) greeting first (d) not saying who you are
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) mumbling your name (d) shouting into the phone
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
17. 17.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
19. 19.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) speaking clearly (d) shouting into the phone
21. 21.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) not saying who you are (d) noting key details
23. 23.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) calling very late (d) mumbling your name
24. 24.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) greeting first (d) saying your name
26. 26.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) stating why you called (d) saying thank you
28. 28.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
29. 29.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
30. 30.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
31. 31.True or false: “greeting first” is a polite phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) saying thank you (d) shouting into the phone
33. 33.Which of these is a rude phone habit? (a) a noisy background (b) saying your name (c) calling at a fair time (d) greeting first
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) asking “Is now okay?” (d) mumbling your name
35. 35.Which of these is a polite phone habit? (a) greeting first (b) shouting into the phone (c) a noisy background (d) eating while talking
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) mumbling your name (d) saying your name
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

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