Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 523 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
4. 4.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
6. 6.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
7. 7.True or false: “greeting first” is a polite phone habit. (a) True (b) False
8. 8.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) greeting first (d) mumbling your name
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
10. 10.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) saying your name (d) noting key details
11. 11.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) calling very late (d) asking “Is now okay?”
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) eating while talking (d) speaking clearly
13. 13.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) greeting first (d) noting key details
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) stating why you called (d) shouting into the phone
18. 18.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
19. 19.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) speaking clearly (d) greeting first
20. 20.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) eating while talking (d) chatting to others
23. 23.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
28. 28.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) asking “Is now okay?” (d) shouting into the phone
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
33. 33.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
34. 34.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) saying your name (d) hanging up suddenly
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) asking “Is now okay?” (d) speaking clearly
39. 39.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) noting key details (d) speaking clearly
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit

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