Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 524 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) stating why you called (d) mumbling your name
2. 2.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) not saying who you are (d) noting key details
5. 5.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
6. 6.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) saying your name (d) stating why you called
7. 7.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) chatting to others (d) saying thank you
8. 8.True or false: “greeting first” is a polite phone habit. (a) False (b) True
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) asking “Is now okay?” (d) a noisy background
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) not saying who you are (d) asking “Is now okay?”
14. 14.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
16. 16.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) speaking clearly (d) greeting first
18. 18.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) greeting first (d) not saying who you are
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) mumbling your name (d) stating why you called
20. 20.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) hanging up suddenly (d) speaking clearly
23. 23.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) calling very late (d) mumbling your name
24. 24.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) stating why you called (d) noting key details
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
28. 28.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
29. 29.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) greeting first (d) a noisy background
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) eating while talking (d) not saying who you are
31. 31.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) calling at a fair time (d) mumbling your name
32. 32.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) chatting to others (d) saying your name
34. 34.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
35. 35.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
37. 37.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) shouting into the phone (d) noting key details
38. 38.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
39. 39.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
40. 40.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently

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