Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 525 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
4. 4.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) shouting into the phone (d) not saying who you are
5. 5.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) mumbling your name (d) speaking clearly
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
14. 14.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
16. 16.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) mumbling your name (d) calling at a fair time
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
19. 19.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) stating why you called (d) shouting into the phone
20. 20.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
21. 21.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) stating why you called (d) speaking clearly
23. 23.Which of these is a rude phone habit? (a) chatting to others (b) saying thank you (c) greeting first (d) saying your name
24. 24.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) shouting into the phone (d) chatting to others
25. 25.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) not saying who you are (d) asking “Is now okay?”
26. 26.Which of these is a rude phone habit? (a) calling at a fair time (b) shouting into the phone (c) saying your name (d) speaking clearly
27. 27.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
28. 28.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) speaking clearly
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) calling at a fair time (d) stating why you called
31. 31.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
32. 32.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) saying your name (d) noting key details
33. 33.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
35. 35.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) stating why you called (d) saying thank you
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
37. 37.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) calling at a fair time (d) calling very late
38. 38.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) saying thank you (d) greeting first
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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