Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 526 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) calling at a fair time (d) not saying who you are
2. 2.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
3. 3.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) speaking clearly (d) mumbling your name
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
7. 7.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
9. 9.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
12. 12.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) calling at a fair time (d) noting key details
14. 14.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) shouting into the phone (d) stating why you called
15. 15.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) eating while talking (d) stating why you called
17. 17.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
18. 18.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) calling at a fair time (d) a noisy background
19. 19.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) calling very late (d) saying thank you
20. 20.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) not saying who you are (d) greeting first
21. 21.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) chatting to others (d) hanging up suddenly
23. 23.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
24. 24.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) eating while talking (d) saying your name
25. 25.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) eating while talking (d) saying thank you
27. 27.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) speaking clearly (d) calling very late
28. 28.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) eating while talking (d) not saying who you are
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) mumbling your name (d) stating why you called
32. 32.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “calling very late” is a polite phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
36. 36.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
39. 39.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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