Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 527 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) eating while talking (d) asking “Is now okay?”
2. 2.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
3. 3.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
4. 4.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
5. 5.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
6. 6.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) speaking clearly (d) calling very late
7. 7.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) mumbling your name (d) greeting first
8. 8.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
9. 9.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
10. 10.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
13. 13.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) speaking clearly (d) eating while talking
17. 17.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) asking “Is now okay?” (d) hanging up suddenly
21. 21.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
22. 22.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) saying thank you (d) chatting to others
24. 24.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) mumbling your name (d) greeting first
28. 28.True or false: “saying your name” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) noting key details (d) hanging up suddenly
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) calling very late (d) greeting first
34. 34.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) stating why you called (d) eating while talking
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
38. 38.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) stating why you called (d) eating while talking
39. 39.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) shouting into the phone (d) eating while talking
40. 40.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question

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