Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 528 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) greeting first (d) hanging up suddenly
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
12. 12.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) saying your name (d) a noisy background
13. 13.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
15. 15.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) hanging up suddenly (d) not saying who you are
16. 16.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
17. 17.True or false: “greeting first” is a polite phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
20. 20.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
21. 21.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying your name (d) shouting into the phone
23. 23.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) chatting to others (d) hanging up suddenly
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) saying your name (d) chatting to others
28. 28.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
29. 29.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) calling very late (d) eating while talking
31. 31.True or false: “saying your name” is a rude phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) shouting into the phone (d) noting key details
33. 33.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
35. 35.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
36. 36.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
37. 37.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) speaking clearly
38. 38.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) saying your name (d) eating while talking
40. 40.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) speaking clearly (d) calling very late

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