Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 529 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) noting key details (d) mumbling your name
4. 4.Which of these is a rude phone habit? (a) a noisy background (b) noting key details (c) stating why you called (d) speaking clearly
5. 5.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) saying your name (d) hanging up suddenly
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) stating why you called (d) saying thank you
7. 7.True or false: “noting key details” is a rude phone habit. (a) False (b) True
8. 8.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) asking “Is now okay?” (d) chatting to others
9. 9.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
11. 11.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) mumbling your name (d) a noisy background
14. 14.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
15. 15.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
17. 17.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) eating while talking (d) stating why you called
18. 18.True or false: “greeting first” is a rude phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) chatting to others
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) asking “Is now okay?” (d) shouting into the phone
21. 21.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) chatting to others (d) stating why you called
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) a noisy background (d) shouting into the phone
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) noting key details (d) not saying who you are
25. 25.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) not saying who you are (d) saying thank you
27. 27.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
28. 28.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) not saying who you are (d) asking “Is now okay?”
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) not saying who you are (d) calling at a fair time
35. 35.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) speaking clearly (d) chatting to others
37. 37.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
38. 38.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
39. 39.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) calling at a fair time (d) shouting into the phone
40. 40.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) greeting first (d) calling very late

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