Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 530 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) greeting first (d) calling at a fair time
2. 2.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) not saying who you are (d) calling at a fair time
3. 3.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) chatting to others (d) stating why you called
4. 4.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) shouting into the phone (d) asking “Is now okay?”
5. 5.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) not saying who you are (d) calling very late
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
7. 7.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
8. 8.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) eating while talking (d) saying your name
9. 9.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) greeting first (d) stating why you called
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
12. 12.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) hanging up suddenly (d) calling at a fair time
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) calling very late (d) stating why you called
14. 14.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) mumbling your name (d) shouting into the phone
15. 15.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) greeting first (d) stating why you called
17. 17.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) saying your name (d) mumbling your name
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) calling at a fair time (d) not saying who you are
20. 20.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) a noisy background (d) shouting into the phone
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) calling at a fair time (d) mumbling your name
26. 26.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
28. 28.True or false: “greeting first” is a rude phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) a noisy background (d) saying your name
30. 30.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) shouting into the phone (d) chatting to others
33. 33.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) chatting to others (b) calling at a fair time (c) saying your name (d) asking “Is now okay?”
35. 35.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) not saying who you are (d) asking “Is now okay?”
36. 36.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
37. 37.True or false: “saying your name” is a polite phone habit. (a) True (b) False
38. 38.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
39. 39.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer

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