Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 54 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) stating why you called (d) eating while talking
4. 4.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
5. 5.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
6. 6.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
7. 7.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) a noisy background (d) saying thank you
8. 8.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) calling very late (d) calling at a fair time
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
10. 10.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) chatting to others (d) shouting into the phone
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
12. 12.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
15. 15.Which of these is a rude phone habit? (a) not saying who you are (b) saying your name (c) calling at a fair time (d) speaking clearly
16. 16.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) greeting first (d) hanging up suddenly
18. 18.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
19. 19.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) calling very late (d) greeting first
22. 22.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
24. 24.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) stating why you called (d) speaking clearly
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) saying thank you (d) eating while talking
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) hanging up suddenly (d) noting key details
30. 30.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) speaking clearly (d) chatting to others
32. 32.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) mumbling your name (d) saying your name
34. 34.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) calling very late (d) speaking clearly
35. 35.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
38. 38.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
39. 39.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) not saying who you are (d) stating why you called

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